When your people are not able to access their technology, they're not able to do their work. Yet, providing them the technical support necessary can tax your internal IT resources - distracting them from other critical issues that require their attention. With CoSentry's Technical Help Desk Services, you're able to access the technical support you need for a completely outsourced service or as a supplement to your resources. Our blended pool of resources enables us to provide 100% U.S. based resources.

The Scalability and Affordability You Require
CoSentry Omaha Technical Help Desk Services offer an affordable alternative to 100% in-house resources. We're able to provide incident management and help desk support services 24/7 to offload the impact of around-the-clock demands for support on your staff. In addition, our solutions are scalable to the number of users and devices that need to be supported, as well as the sophistication of your applications. Add resources, without adding staff, to accommodate anticipated peaks in call volumes associated with new applications and devices or with system upgrades and maintenance. With CoSentry, you gain the service levels you need, more cost-effectively.

Proven Incident Management

Maximize service levels and minimize downtime with CoSentry's SolutionsDesk application that can interface with your existing ticketing system for use with your internal resources or branded as a private label solution for service to your customers. An integral aspect of our Omaha Technical Help Desk solution, it facilitates all aspects of the process - from incident identification and notification through to data capture and reporting. So, you're able to maximize service levels and minimize downtime. Ensure the productivity of your people with Omaha Technical Help Desk Services from CoSentry.

SolutionsDesk ensures service levels are met...

Web-based and ITIL-enabled, the Kansas City technical help desk utilizes the CoSentry SolutionsDesk incident-management application to meet any organization's unique incident management requirements. It not only tracks every step in the process, it captures the data from each incident in a variety of areas, such as network monitoring and management, deployment management, problem management, change control and asset tracking. SolutionsDesk also offers the flexibility of interfacing with your existing ticketing systems or it can function as a stand-alone incident management solution.